Refund policy
At Lumique, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, you can return it under the following conditions.
Returns
You may return most new and unopened items within 14 days of delivery for a full refund.
All returns must be in their original condition and include all original packaging and labels.
Return procedure:
To initiate a return, please fill out the return form available, then contact our customer service department at support@lumique.fr or via our contact form for instructions.
The return address may vary depending on the product, so it is important to contact customer service to obtain the correct return address.
Exclusions
Certain types of items cannot be returned, including:
Personalized or perishable products.
Digital downloads and license codes.
Products returned more than 14 days after delivery.
Items that are not in their original condition, are damaged, or are missing parts for reasons beyond our control.
Refunds
Refunds will be made to the original payment method upon receipt and processing of the returned item. There are no restocking fees.We strive to process refunds within 5 business days of receiving the item, but this timeframe may vary depending on the processing times of your bank or payment provider.
Specific return procedures for different circumstances:
Exchanges: Please contact our customer service department for assistance with exchanging an item.
Change of mind:You may return unopened products in their original condition within 14 days for a full refund. Please follow the standard return procedure.
Defective items:if you receive a defective product, please contact customer service immediately to arrange a return or exchange.
Damaged items:Please report damaged items to our customer service department immediately for instructions on how to proceed.
Incorrect product received: If the product delivered is not the one you ordered, please fill out the return form and contact customer service to have this corrected.
Product not received: If your order has not arrived within the expected delivery time, please contact our customer service department.
Cancellation: You can cancel your order within 24 hours of placing it by contacting customer service. If the order has already been shipped, it must be returned in accordance with the standard return procedure.
Shipping costs
The customer is responsible for the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Legal compliance
This policy complies with European consumer protection legislation, including the Consumer Rights Act 2015. Please see our terms of use,our privacy policy, and our return policy for more information.
Customer Service
If you have any questions or issues with your order, please contact our customer service at support@lumique.fr or visit our contact page.
Company Information
Email address: support@lumique.fr
Phone number: +33 756757937
Company name: Lumique
Chamber of Commerce number: 72141425
VAT number: NL002345521B09
Address: De Nieuwe Erven 3, 5431 NV Cuijk, Netherlands
Customer service hours:
Monday to Friday: 9 a.m. to 5 p.m.
We strive to respond within one business day.