Shipping policy
Shipping and Delivery
Order cut-off time: 5:00 PM (GMT+01:00) Central European Time (Paris)
Order processing time: 3 to 5 business days (Monday to Friday)
Delivery time: 5 to 10 business days (Monday to Friday)
Total time from order to delivery: 8 to 15 business days
Order processing
All orders are processed within 3 to 5 business days after we receive your order. Orders placed after 5:00 PM GMT+01:00 will be processed on the next business day.
Delivery times
To your country:
- Carrier: We ship with trusted carriers and local postal services, depending on your location.
- Delivery time: deliveries usually take 5 to 10 business days after dispatch.
Shipping options
We offer free standard shipping. There are no additional shipping options.
Tracking your order
Once your order has been shipped, you will receive a shipping confirmation email including a tracking number, where applicable. You can use this number to track the status of your parcel.
Address changes
If there is an error in the delivery address, you have 24 hours after placing your order, or before the daily cut-off time if it has not yet passed, to make corrections. Please contact our customer service immediately.
Missing or lost parcels
If a parcel does not arrive or is lost, please contact our customer service immediately via the contact form or by email. We will work together with the carrier to investigate the issue and find a solution.
Privacy policy
We take the confidentiality of your personal data very seriously. All personal information collected during the ordering and shipping process is handled with the utmost care. For more information, please consult our privacy policy.
Returns and refunds
For returns, please refer to our refund policy, which contains all the details regarding returns and refunds.
Customer service
For any questions or issues regarding your order, please contact our customer service at support@lumique.fr or visit our contact page.
Company information
Email address: support@lumique.fr
Phone number: +33 756757937
Company name: Lumique
Chamber of Commerce number: 72141425
VAT number: NL002345521B09
Address: De Nieuwe Erven 3, 5431 NV Cuijk, Netherlands
Customer service opening hours:
Monday to Friday: 9:00 AM to 5:00 PM
We aim to respond within one business day.